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CRM Credit Card Portfolio & Retention Supervisor

  • Salary:
    20.000.000 ₫ / Month
  • Job type:
    Full-Time
  • Posted:
    4 tuần trước
  • Category:
    Operation
  • Deadline:
    10 Tháng Tư, 2019
  • Languages:
    English

Overview

Home Credit Vietnam Finance Company Limited.


What You Will Do

  1. Credit Card sales & portfolio results
    • Deliver credit card business performance
    • Implement promotion, program, sales contest, … to support sales volume, may base on ad-hoc analyzing for business decision
    • Make sure final results on time and on budget

    CRM activities

    • Continuously work on improvement of existing Credit Card processes and establish new ones as the portfolio of clients and products growing
    • Propose solutions and follow up to deliver the fix of issues, confirm by analyzing on portfolio growth & customers’ feedback
    • Independently work on complex analysis & project involving cross-company cooperation, initiate new approaches to improve processes/ sales/customer experience
    • Present work results in a proper business format (oral and writing) with confidence in front of the group & high level management

    Credit Card products & 3rd party cooperation

    • Assist Head of Credit Card Portfolio & Loyalty on design and roll-out of Credit Card product and deliver sales & portfolio volume.

    Result delivery & control

    • Implement process and measurement for product and client portfolios.
    • Monitor regular & team tasks performance
    • Training people and invests considerable time into training and development with the support of Head of Credit Card Portfolio & Loyalty

What we can offer you

  • University degree, advanced in Excel
  • Possess necessary technical skills relevant for credit card management
  • Minimum 4 years solid experience with reporting plus understand business data and derive value from it for business decision making
  • Able to summarize and present learning from the business to various stakeholders and recommend course of action
  • Able to negotiate & persuade different parties to approach the same business goal with highest priority possible
  • Can communicate effectively with both team members, peers and superiors

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